SHIPPING & RETURNS POLICY
Crowne Avenue’s Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days.
Shipments and deliveries can occur on weekends or holidays, but may be delayed. If we are experiencing a high volume of orders, be mindful of potential delays. We will communicate with customers via email to provide updates for shipping times.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
FedEx Standard |
7-10 business days |
$7.95 |
|
FedEx Two Days |
3-5 business days |
$12.95 |
|
FedEx Overnight * |
1-2 business days |
$19.95 |
*Some locations may experience shipping location limitations, and delivery delays may occur.
Shipment to P.O. boxes or APO/FPO addresses
Shipment to P.O. Boxes are permitted.
Shipment confirmation and order tracking
Upon shipment of your order, tracking information will be sent via email to notify customers. For International shipments. A shipping confirmation email will be sent, once your order has left our facility.
Customs, duties, and taxes
Crowne Avenue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Crowne Avenue is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard Carrier Options |
7-30 business days |
$25.00 |
|
Expedited Carrier Options |
4-12 business days |
$45.00 |
Returns Policy
Due to Covid-19, there is a no returns, no refunds policy on all orders.
For more information, email our customer service support center: hello@crowneavenue.com
NOTE:
All carriers (UPS, FedEx, and USPS) are bracing for the biggest ever holiday season, which also has new challenges given the pandemic. Thus, the carriers have suspended all of their service guarantees on delivery time frames. We at Crowne Avenue are dependent on the carriers to deliver on time. We will do our very best to get your items delivered safely to you. We value your business.